Experience Location & Pickup

Check the ‘What's included’ section on the detail page to know whether your tour includes pick-up.

Please note that you may be required to provide your hotel address and contact details, even if pick-up is not included. This way, they can easily get in touch in the event of a modification.

When you make a new booking, click on ’check availability’, and if pick-up is provided, you'll see a list of available pick-up locations (hotel or generic).

You will find the latest information regarding your meeting point in your voucher, make sure to download it again from the website or your email confirmation a new version of it the day before the excursion to get all the updated information. There you will find a map and, above it, the exact address with indications.
We recommend all our customers to arrive at the meeting point 15 minutes before the activity begins, so if you have any problems we can help. If you are at the meeting point and do not see your captain, please make sure you have the latest version of the voucher with updated information, check if you are at the correct meeting point, and call our customer service team. You can find our number in your voucher.
For some events, the pick-up time selected at the booking process is indicative and needs to be confirmed by the local supplier. Please refer to the instructions on the voucher to make sure you do not need to reconfirm the pickup time and location with the partner before the excursion.