Cancellation & refund

You can check the cancellation policy of your order and cancel it by accessing the My Booking page. After pressing "cancel booking" once, the cancellation policy will be displayed, and you will have to click "cancel booking" again, in order to confirm the cancellation.

For each experience, the cancellation policy can be found on the experience page below the Location and Provider sections.

If you are experiencing trouble with cancelling online, please contact us via the contact form or for an urgent matter via the phone. We are available from 9.00 to 19.00 CET+2 (Central European Time).

Depending on our partner's policy, bookings are either fully refundable, partially refundable, or non-refundable.

You can refer to the cancellation policy on the experience page below the Location and Provider sections, or on My Booking page. If you need more details about the cancellation policy, click on "cancel booking" once for the exact policy to be displayed.

Once your cancellation is confirmed, it may take up to 10-15 working days to receive your refund if you've paid by card. If you've paid, the refund should be immediately visible in your account.

Sometimes, refunds can take longer in high season or due to international money transfers. If you haven't received your refund within 30 days, please contact us.

If you used a gift card to pay for your excursion that was cancelled, the refund will go to the gift card. If you used your gift card to partially pay for your activity, the part that was paid by gift card will go back to the gift card, and the remaining payment will be refunded via the same method you used to make the booking (credit card, cash etc.)